SERVICE DESIGN AGENCY for DIGITAL TRANSFORMATION™

John Knight – Service Designer for brands driving customer engagement through digital transformation. Designer, innovator, Service Design Agency lead for ikon.agency delivering Service Design consultancy. Maker of UX Design Games for the FLEX™ Service Design Methodology at Aalto University of Arts, Design and Architecture.

John Knight I studied Fine Art at Newport, then run my Roy Ascott. Then after some time trying to change the world I progressively worked my way through the media industry. I ended up somehow responsible for IT which led me to study Human-Computer Interaction. I was fortunate to run the world’s first usability lab in a Design Institute and worked all areas of user experience, becoming a skilled UX researcher and designer. Moving between client, agency and consulting I decided to distill my learnings through a Phd in Service Design and am now forming the FLEX™ methodology.

Opening Hours:

Monday to Friday: 9:00am to 17:30pm

The Blockhaus, Coombe Hill Road, Mill End, Rickmansworth, Herts, WD38ND